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  • Can I apply with poor credit?
    Absolutely. ACE was built for real homeowners — not perfect credit scores. If traditional lenders have turned you away, we’re the lender that looks beyond the usual checklist. Poor credit alone won’t disqualify you — we specialize in approvals that others overlook.
  • Will I be approved?
    If you’re a homeowner and others have said no, we’re likely your best shot at getting approved. ACE focuses on real-world situations — not just what’s on paper. We’ve built our process to approve borrowers that traditional lenders ignore.
  • Do you offer open loans?
    Yes. All ACE loans are fully open and can be paid off at any time — without penalty, fees, or fine print.
  • What can I finance?
    ACE funds a wide range of essential home upgrades — especially those that improve your home’s comfort, energy efficiency, or air quality. Commonly financed projects include: Heating and cooling systems (furnaces, central A/C, heat pumps) Water heaters (tank or tankless) - Whole-home water filtration or softener systems Air purifiers that connect to your existing ductwork Energy Star–rated windows Backup generators - Solar panels and battery storage systems If the upgrade is fixed to your home and designed to make it healthier, safer, or more efficient, there's a strong chance we can help fund it. Still unsure? Send us the details — we’ll review your project and let you know quickly.
  • What happens if I miss a payment?
    If you ever run into trouble making a payment, reach out to us right away. Our customer care team will work with you to find a solution. We want you to succeed — not fall behind.
  • How fast is the process?
    Most applications are reviewed the same day, and we pay your contractor directly once approved
  • Can ACE help improve my credit?
    Yes. Every ACE loan is fully reported to Canada’s major credit bureaus, so your on-time payments can help improve your credit over time. Many of our customers see their scores climb steadily just by staying on track with their monthly payments. We’re not just here to fund your upgrade — we’re here to help you move forward financially too.
  • Who is this financing for?
    ACE was built to serve homeowners who are typically declined by other lenders. If you've lost jobs because customers couldn’t secure financing, we can help you close those sales.
  • How do I become an ACE-approved contractor?
    You can apply directly through our website. Once approved, you’ll get access to our portal, support, and funding tools. We work with legitimate, experienced contractors across Ontario, Alberta, and BC.
  • How fast do I get paid once a job is done?
    Once the job is verified and confirmed by the homeowner, ACE typically releases funds within 1–2 business days. We know cash flow is critical to your operation — our process is built to avoid delays
  • What’s the cost to use ACE?
    We charge a vendor success fee only when your customer is funded — typically 8–15% depending on volume. There are no fees on failed applications, and no setup or monthly charges
  • Can I get leads from ACE?
    Yes. ACE offers pre-qualified leads at a premium vendor fee tier. These homeowners are actively looking for financing and often ask their preferred contractor to join our network.
  • What types of projects are eligible?
    ACE funds a wide range of essential home upgrades — especially projects that improve a customer’s comfort, energy efficiency, or air quality. As a contractor, you can get jobs funded faster when the work involves: Heating and cooling systems (furnaces, central A/C, heat pumps) Water heaters (tank or tankless) Whole-home water filtration or softener systems Air purifiers that connect to your existing ductwork Energy Star–rated windows Backup generators - Solar panels and battery storage systems If your project is fixed to the home and makes it healthier, safer, or more efficient, there’s a strong chance we’ll approve it. If you’re ever unsure, just send us the job details — we’ll review quickly and let you know if it qualifies.
  • How do I submit a customer?
    Once you’re onboarded, you’ll receive a secure vendor portal link to submit customers. We handle credit checks, approval, funding, and compliance — you focus on the install.
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